CCPS System-Wide Wireless Project (April 2014)
CCPS offers new improved access to YouTube Education
Touch Screen Concept: Cost-effective Alternative for Interactive Classroom
- Provides student interactivity without the high cost of an interactive whiteboard.
- Student interaction on the monitor is projected to the screen for everyone else to see without the student’s body blocking other students’ view of the board. The student and monitor are off to the side.
- Provides screen interactivity without an interactive pen which is more in-line with what today’s students use on their phones, etc. (used to finger-swiping). However, for more accurate interaction, a stylus is provided.
- The use of a Slate by students at their desk can be an alternative to white boards. However, this solution provides interaction in front of and facing the class to provide practice of presentation skills. In addition, the student has direct interaction instead of attempting to coordinate the interaction with the Slate with the visual representation on the screen at the front of the room.
- The touchscreen is mounted on an articulating swivel arm that allows for use by teachers and students of varying heights, including students in wheel chairs.
- Provides additional student interaction flexibility where they can face the class, face the teacher, stand, sit, or share the screen with other students.
- There is also an onscreen keyboard and handwriting option for input.
- Eliminates shadowing and glare issue for those classrooms that do not have short-throw projectors. This solution can enable interactivity in any classroom with any style of ceiling-mounted projector without the purchase and installation of a Promethean Board or new interactive projector.
- Sensitivity of the touchscreen is more consistent than the interactive whiteboard or projector.
- If a teacher changes rooms, this solution can move with the teacher at no cost since the touchscreen is mounted on movable cart.
- Eliminates the board height issue – the front projection screen can remain higher to allow visibility to all students including those in the back while still providing the interactive capabilities.
Technology Full Circle: From Students to Interns to Employees
|Over the past several years, Technology Services (TS) has created a strong partnership with the Carroll County Career and Technology Center to have CCCTC students in the Technical Support and Networking program serve as interns. This program is designed to give students a “real world” experience in the field of Information Technology (IT). Students that finish the program are prepared for several IT industry tests to obtain certifications from industry leaders such as Cisco and Microsoft. Each year several of the CCCTC students work with TS in varying roles. They assist with reconditioning older computers, HelpDesk calls, various troubleshooting responsibilities and assisting on-site TS technicians with their daily responsibilities. This partnership allows our students to gain valuable work-based training and also provides TS with additional help during our busiest times of the year. Several of the CCCTC Technical Support and Networking students have even continued on with CCPS after graduation. Andrew Prince and James Paul were among the first group of CCCTC students to take part in the intern program several years ago. The valuable|
Andrew Prince, James Paul, Andrew Werking, Anna Levinzon, Nick Cappadora,
Shawn Eckles, Missy Heiges, Chris Yeager
|experience they gained in this program made them ideal candidates when they applied for job openings in the TS Department. They have proven to be excellent employees at CCPS and their education and experience are key to their success. Most recently TS has employed Chris Yeager, Anna Levinzon, Missy Heiges, Nick Cappadora, Shawn Eckles, and Andrew Werking as hourly HelpDesk technicians. These former students have immediately made valuable contributions during one of our busiest times of year. During the first two months of this school year, Technology Services received 3,028 HelpDesk requests in August and 3,056 requests in September with a closure rate of over 96%. Chris Yeager and Anna Levinzon, who are currently enrolled in Carroll Community College's Computer Information System program, worked over the summer in TS and helped to quickly bring the rest of the staff up to speed so that they could assist with the larger call volume. When asked to reflect about the CCCTC program and her time with CCPS, Anna said, “In the future, everything I learned from CCCTC, as well as from Technology Services, will help me pass this test (Cicso CCENT) which is an amazing certificate to have. The class was difficult at times, but I think it has made me a harder worker now, which reflects in what I do here at CCPS Technology Services.” Nick Cappadora, who is currently a full-time student at Stevenson University, agreed saying,“When I initially entered the Technical Support and Networking class I had no real knowledge about how computers, networks, software, etc. worked and functioned. The Tech Center gave me the opportunity to gain that knowledge and discover a career path that I genuinely enjoy. CCCTC also gave me the opportunity to gain actual work experience through the internship, which is extremely beneficial because employers look for employees with actual work experience.” The work experience gained by the former CCCTC students is not limited to technical skills. While working on the HelpDesk, customer service expertise is one of the most sought after skills. The HelpDesk technicians can receive calls ranging from a smaller printer problem to a total network outage. Technology Services works diligently to emphasize exceptional customer service especially from the HelpDesk Technicians who receive both voice calls as well as calls to our online system. Missy Heiges, who is also enrolled in Carroll Community College's Information Systems program, tries to empathize with the caller, “The internship has helped me a lot because when I get calls, I can sometimes picture the problems that they're having and put myself in their situation.” Chris Yeager also understands the value of the training he is receiving. Chris said, “Customer Service is an important skill in just about any career. Through the internship program and working as an employee for Technology Services, I have been able to use this skill to help fellow employees and make them feel comfortable.” The partnership between Technology Services and CCCTC has great benefits for both parties and reinforces the mission and vision of CCPS. Gary Davis, CIO, summarizes the partnership, “I am very proud of our intern program that we have had for many years with the networking class at the Career Technology Center. It is a great connection for students to make to a real world employment situation in technology. But, just as important, it provides an opportunity for the Technology Services staff to have a direct connection to the education of our students in more than just a supporting role. To have two former interns hired as full-time staff members speaks volumes of the quality of the programs at the Career Technology Center. Now, to have former students come back and help support the technology in our system really completes the circle. And the icing on the cake is that they have proven to be outstanding employees and have truly benefited the entire school system.”|
CCPN Fiber Project Update (April 2014)
The mission of the Technology Services Department is to provide an infrastructure and service-oriented environment in which student success is enhanced through a set of information age tools and skills accessible by all members of our interdependent, technology-linked learning community.
- Technology will be integrated as a tool into the educational process in a seamless manner that will optimize resources and the educational experience. In addition, it will serve to prepare students for the real world of a technology-based society.
- Technology will be integrated into the business practices of the School System to optimize operational efficiencies.
- The Technology Services Department will continue internal restructuring that will transform it from a Data Processing Department to a legitimate Information Technology Department that’s purpose is to provide the appropriate resources and tools for staff and students to perform their work and educational experience in an effective and efficient manner.
- Comply with Maryland Public School Standards for Information and Communications Distribution Systems and develop, maintain, and comply with the Carroll County Public Schools Technology Plan.
- Upgrade and maintain adequate network infrastructure capacity to support currently utilized and emerging technologies.
- Create and maintain a comprehensive Disaster Recovery Plan.
- Create and maintain educational technology standards including software applications, hardware, and platforms utilized in both the administrative-based and instruction-based functions.
- Create and manage a dynamic and flexible development environment that allows for customized technical solutions to system-wide needs.
- Create and manage a dynamic and flexible network and client administration environment that allows for customized technical solutions to system-wide needs.
- Create and manage a dynamic and flexible help desk environment that is based on a customer service orientation.
- Utilize students, volunteers, and other outside partners in the work of the Technology Services Department.
- Insure that appropriate steps are taken to comply with the Federal No Child Left Behind Act.
CCPS employees may visit our Technology Services Portal Here - Internal Use Only